At Sultana Nursery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our plant products and services.
1. Information We Collect
We may collect personal information when you:
Place an order for plants or related products.
Create an account or register for our services.
Contact us for customer service or inquiries.
The types of personal information we collect include:
Name
Email address
Shipping and billing address
Phone number
Payment details (processed securely through third-party providers, not stored by us)
Additional Data Collection:
We may automatically collect non-personal data, such as:
IP address
Browser type
Website usage data (via analytics tools)
2. How We Use Your Information
We use the personal information you provide to:
Process your orders and deliver plants or products.
Improve our services and website functionality.
Communicate with you about your orders or any updates.
Respond to customer service inquiries or feedback.
3. Data Protection & Retention
We take the security of your personal data seriously. We employ industry-standard security measures, including:
Encryption for transactions
Secure storage of data with limited access
Compliance with PCI-DSS for payment security
We retain personal data only as long as necessary for business, legal, and tax purposes. After this period, we securely delete or anonymize your data.
4. Sharing Your Information
We do not sell, rent, or share your personal information for marketing purposes. However, we may share data with trusted third-party service providers solely to fulfill orders.
These third parties must follow strict data protection standards and cannot use your information for other purposes.
5. Cookies & Tracking
We use cookies to enhance your browsing experience and collect anonymous usage data. These include:
Essential Cookies: Required for website functionality
Analytics Cookies: Help us analyze website traffic
Marketing Cookies: Used for personalized ads [if applicable]
You can manage or disable cookies in your browser settings.
6. Your Rights You have the right to:
Access your personal data
Request corrections or updates
Request data deletion [subject to legal obligations]
To exercise your rights, contact us. We process requests within 30 days, subject to identity verification.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. If significant changes occur, we will notify you via email or website announcement.
8. Contact Us
For privacy-related inquiries, contact our Data Protection Officer:
📞 Phone: 9894 6742
📧 Email: info@alghanimacc.com
