Citrus sinensis is an evergreen orange tree that spreads a delightful fragrance. It is suitable for indoor spaces like the living room and can be placed outdoors on the terrace during summer.
The tree blossoms in spring with white flowers, followed by oranges that can develop throughout the year.
1. Non-Returnable Items
Due to their perishable nature, plants are non-returnable and cannot be exchanged or refunded once purchased.
2. Damaged Plants Upon Delivery
If your plant arrives damaged, you must report the issue within 48 hours of delivery.
To process your claim, please provide clear photos of the damaged plant and packaging.
3. Order Cancellation & Modifications
Orders can be modified or canceled only before they are prepared for delivery. Once the order has been prepared, it cannot be canceled or changed.
To request a cancellation or modification, please contact our customer service via phone or WhatsApp as soon as possible.
4. Incorrect or Missing Items
If you receive the wrong plant or your order is incomplete, please notify us within 24 hours with supporting photos. We will arrange for a replacement or refund, depending on availability.
5. Delivery Issues
If your order is delayed beyond the estimated delivery window or is not delivered, please contact us for assistance.
If the delay results in the plant arriving in poor condition, we will assess the issue and offer a suitable resolution.
Note: Pictures shown may differ from the actual product due to the live nature of the items. In case any item is out of stock for any reason, we will issue a refund or offer suitable alternatives.
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